✿Lesher Wellness
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Privacy Policy

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On this page8 sections

1. Introduction

Lesher Wellness ("we," "us," or "our") is a telehealth practice committed to protecting the privacy of our patients and website visitors. This Privacy Policy describes how we collect, use, and protect your information when you visit our website, use our contact forms, or communicate with us via SMS.

Important Note on Medical Information: This website is primarily for marketing and general communication. All clinical records, sensitive patient data, and telehealth consultations are managed through ChARM Health, our HIPAA-compliant Electronic Health Record (EHR) provider.

2. Information We Collect

We collect information through various digital touchpoints to improve our services and communicate with you effectively:

  • Personal Information: Name, email address, and phone number provided via our website contact forms.
  • Usage Data: We use Google Analytics to collect information about how you interact with our website (e.g., IP address, browser type, pages visited). This data is anonymized and used for marketing analysis.
  • Communication Logs: Records of your inquiries and our responses via email or text.

3. Technology & Infrastructure

To provide a seamless experience, we use specialized third-party service providers. By using our site, you acknowledge the role of these providers:

  • Cloudflare: Hosts our website.
  • Web3Forms: Delivers messages sent through our website contact form to our office email.
  • Brevo (formerly Sendinblue): Manages our mailing list. If you sign up, Brevo stores the details you enter and sends our emails. You can unsubscribe at any time using the link in any email.
  • Google Analytics: Helps us understand how visitors use our website.
  • Google Voice: Our business phone and SMS services are powered by Google Voice. When you call or text us, your phone number and message content are processed through Google’s infrastructure to facilitate delivery.
  • Fullscript and Amazon: Our online store links to products sold through our Fullscript dispensary and on Amazon. Purchases are made on their websites and are governed by their own privacy policies. As an Amazon Associate, we earn from qualifying purchases.
  • ChARM Health: All Protected Health Information (PHI) is stored and transmitted exclusively through ChARM Health. We do not store medical records on our website, contact forms, mailing list, or phone service.

4. SMS & Text Messaging Policy

By providing your mobile number and opting in through our website, you consent to receive SMS communications from Lesher Wellness.

  • Usage: SMS is used for appointment reminders, administrative updates, and responding to your direct inquiries. We do not use SMS for third-party marketing.
  • Opt-In: Consent is obtained when you check the "Opt-in to SMS" box on our contact forms or verbally agree during intake.
  • Opt-Out: You may unsubscribe at any time by replying "STOP" to any text message. You may also reply "HELP" for more information.
  • Privacy: We do not sell or share your SMS opt-in data or phone numbers with third parties for their own marketing purposes.
  • Security Disclaimer: Standard SMS is not an encrypted medium. While we take measures to protect your privacy, please avoid sending highly sensitive medical data via text.

5. How We Use and Share Your Information

We use your information to:

  • Manage your appointments and respond to inquiries.
  • Optimize our website performance through Google Analytics.

We do not sell your personal data. We only share data with the service providers listed above as necessary to provide our services to you, or if required by law (e.g., a court order).

6. Data Security & Retention

We implement reasonable administrative and technical safeguards to protect your data.

  • No Local Storage: By using specialized third-party tools, we ensure your data is stored in professional data centers with 24/7 monitoring, rather than on vulnerable local hard drives.
  • Clinical Security: Clinical records stored in ChARM Health are subject to strict HIPAA-mandated security protocols, including encryption and advanced access controls.
  • Retention: We retain your contact information only as long as necessary to provide services or as required by medical record retention laws.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete the personal information we hold.
  • Withdraw consent for SMS or email communications.
  • Request a copy of your medical records via the ChARM Health patient portal.

8. Contact Us

For questions regarding this policy or our privacy practices, please contact us at:

Email: admin [at] lesherwellness [dot] com

Address: 720 Seneca St. STE 107, Seattle WA 98101.